01 App
For login, APK and device-related questions, see the khelaghor App page
Where is khelaghor Support needed
Many Dhaka users first check the app, then ask questions, but going to the correct channel yields faster answers; the khelaghor Support page is therefore not only contact information but also shows the path to get things done
Metric
4.7/5
Average rating
Metric
60,868
Reviews
Metric
695K+
Active users
Metric
99.3%
Uptime
What to do if problems arise
No need for complex tickets; most questions are solved in 3 steps if you choose the right page
02 Web
If the site is slow or a page won't load, check browser cache and network first
03 Help
If not, there is a small guide on the khelaghor Help page
Separate support for the app
Most questions come from the app itself; old Android, APK permissions, or login blocks; don't waste time chasing the help line
01 / Android
In a new installation, device permissions are required; on some phones you must grant extra permissions to run the APK the first time
02 / Login
If password wrong, try again Help Center See, then khelaghor Login Use
03 / Update
If settings change after the app update, clear old cache and log in again
Many Dhaka users recharge with bKash, and want quick answers; keeping that habit in mind, support has been split
Contact information for web users
For desktop or browser access, some issues require different handling; if the page doesn't load, the session gets stuck, or there is a suspicious notice on the account, go to web support first
04 / Web
Site refresh, browser update, and cookie consent — these three things fix many problems
- Clear browser cache
- Check your internet status
- Again Help Center Open
Even without fiber, mobile data works, but loading times may be slightly different in Dhaka and Chattogram
Live support and response
Not all answers come on the live channel, but quick responses are enough for small questions
04 / Live
If you have questions about account, profile, and security, send a direct message; sometimes you get a reply within 10 minutes
Verified reviews September 2026
Login issues resolved in 2 steps and the answer was clear
Rafi, Dhaka
Verified reviews September 2026
I asked about bKash and got a quick guide
Nusrat, Rajshahi
Verified reviews September 2026
The Help page is small, but you didn't have to explore much
Sadek, Sylhet
Deposit, withdrawal, and support
For financial questions, it's better to see a separate page; general questions about bKash, Nagad, and Rocket are not kept here but directed to the right place
If you get stuck with transaction-related questions, Deposit method And Withdrawal guide Please check first; if the problem persists, use khelaghor Contact
- Quick verification can be done with bKash
- The same rules apply to Nagad and Rocket.
- If error occurs, keep a screenshot
This helps the team get a clear picture in 1 go, speeding resolution
Help center: what you get
People are needed for all questions; not so; small tasks are covered by the FAQ, and that saves time
On the khelaghor Help page, there are separate texts for new users, old members, and app users; if you have questions about khelaghor Login, open that page first
Open an account Sign in